Glacier Med Spa Policies and Etiquette

Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!

  • LATE ARRIVAL – If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.

  • LATE CANCELLATION & MISSED APPOINTMENT – We request a 24-hour notice for any cancellation. Late cancellations/ No shows are subject to $50 fee to rebook. After 3 No Shows/  Same Day Cancellations, we will no longer be able to schedule you.

  • Deposits for Fraxel/Ultherapy or Coolsculpting appointments are $200, non-refundable. Any cancellation within 24 hours will forfeit $200 deposit. 

  • AviClear: Package of 3  must be purchased in full.

  • PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

  • PAYMENTS – We do not bill insurance for elective aesthetic procedures. All prices are subject to change without notice. We accept cash, personal checks, Visa®, MasterCard®, American Express and Discovery.

  • REFUNDS – Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. 

  • QUIET ENVIRONMENT – As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.

  • PROVIDER REQUESTS – We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.

  • PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

  • FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!

If you have any questions about our Spa Policies, please contact us at:

Glacier Med Spa and Wellness Center
1111 Baker Avenue Whitefish, Montana 59937
(406) 862-2515